Questions & Answers

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    CONTACT INFORMATION

    Ionias 2, Chania 73136

    +306907553573
    +306943236929

    info@locknwalk.com

    Do you have questions about how we can help you? Fill in the form below, and we’ll be happy to answer all your questions.

    WE HAVE THE ANSWERS

    1. What is Lock and Walk?

    Lock & Walk offers fully automated luggage storage services in Chania and Heraklion, operating 24/7, every day of the year. Our facilities are strategically located near major transportation hubs and key city landmarks, making drop-off and pick-up easy and fast

    2. How does Lock and walk work?

    Lock and Walk provides smart lockers where you can securely store your luggage. Simply choose a locker size, store your bags, and lock them with a 6 digit unique code. Retrieve your belongings using the same code when you return.

    3. Where are the lockers located?

    We operate in two convenient locations in Crete: Chania and Heraklion.

    • Chania:
      Our lockers are located at Ionias 2, right next to the central bus station. It’s the perfect spot to safely store your luggage and start exploring the city hands-free.

    • Heraklion:
      You’ll find our lockers at Karterou 52, near Saint Minas Church, in the heart of the old town. Just a few meters from the main bus station, local bus stops, and taxi stands — ideal for travelers arriving or departing the city.

    4. How can I book a locker?

    You can now easily book your locker online through our brand-new booking engine!
    Just visit our website, select your location (Chania or Heraklion), choose your locker size and rental duration, and you're all set. The process is fast, secure, and mobile-friendly — so you can book in just a few clicks, even while on the go.

    👉 Book now and travel hands-free with Lock and Walk!

    5. How much does it cost to use Lock and Walk?

    Our pricing is based on the duration of storage and the size of the locker. Please refer to our website or contact our customer support for detailed pricing information.

    6. What payments methods are accepted at Lock and Walk?

    At Lock and Walk, we accept payment only through credit cards(visa , mastercard etc). We do not accept cash payments.

    7. How long can I store my luggage at Lock and Walk?

    You can store your luggage for as little as a few hours or for longer durations, including daily storage options.

    8. Is my luggage safe at Lock and Walk?

    Absolutely! We take security seriously. Our lockers are made with durable materials, and we have CCTV surveillance in place to monitor the premises.Additionally, we offer Insurance to provide extra peace of mind.

    9. What happens if I forget my locker code?

    Don't worry! Our staff is available to assist you. Simply provide them with the necessary details, and they will help you retrieve your belongings.

    10. Can I access my locker at any time?

    Yes, our lockers are accessible 24/7. You can retrieve your luggage at your convenience.

    11. Can I store valuable or fragile items?

    We recommend not storing highly valuable, fragile, or perishable items in the lockers. Please refer to our terms and conditions for the list of restricted items.

    Special request?

    If you are in need and worried about storing your special travelling equipment we can offer a solution upon request.
    Contact us for more details on this service.

    Special request?

    If you are in need and worried about storing your special travelling equipment we can offer a solution upon request.
    Contact us for more details on this service.

    SEND US A MESSAGE

      CONTACT INFORMATION

      Ionias 2, Chania 73136

      +306907553573
      +306943236929

      info@locknwalk.com

      Do you have questions about how we can help you? Fill in the form below, and we’ll be happy to answer all your questions.

      SEND US A MESSAGE

        CONTACT INFORMATION

        Ionias 2, Chania 73136

        +306907553573
        +306943236929

        info@locknwalk.com

        Do you have questions about how we can help you? Fill in the form below, and we’ll be happy to answer all your questions.